Every electrical product comes with our own 24-month warranty.
It is not a manufacturer warranty you have to chase yourself. It is ours, and we handle claims directly. Here is exactly what it covers.
What's covered
Faults that are not caused by accidental damage: the switch, cable, plug, bulb holder, wiring and other manufacturing defects in lamps and lights that show up in normal use.
What isn't covered
Accidental damage such as drops and cracks, using the wrong bulb or fitting, normal wear such as scratches on a finish, and problems caused by unauthorised repairs.
How long
24 months from the date your order is marked as delivered. Your order confirmation email is your proof of purchase.
How a claim works
- Get in touchMessage us through the contact page with your order number and a description of the fault.
- We look into itWe may ask a few questions, and sometimes for a photo or video, to confirm the fault is covered.
- We put it rightCovered faults are repaired or replaced. We tell you which, and how long it should take.
- You stay informedWe email you at each step, the same way we do for orders.
Warranty questions
What warranty do I get?
Every electrical product comes with a 24-month warranty. If a switch, cord or fitting fails and it is not caused by damage, we replace it.
What is not covered?
Accidental damage, damage from using the wrong bulb or fitting, and wear from normal use such as scratches on a finish.
How do I make a warranty claim?
Use the contact form or email info@theporchtale.com with your order number and a short description, with a photo if you can. We reply within 2 hours with the next steps.
Start a warranty claim
Email info@theporchtale.com, 8am to 8pm UK time, every day.
Not sure it's a hardware fault?
Ask us on the contact page first. Many problems turn out to be a quick settings fix.