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We reply to every message within 2 hours, 8am to 8pm UK time, every day.
Support hours
8am to 8pm UK time, every day
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What we can help with
Order questions, delivery timing, returns and warranty claims, and help choosing a light, a curtain or a finish that suits your room.
Common questions
Is everything on the site really on sale?
Yes. Every product has a discount applied and the price you see is the price you pay. There are no codes to find.
Can I change or cancel my order?
Email us as soon as you can. If it has not been dispatched, we will cancel it and refund you in full. Once it is on its way, you can still send it back under our returns policy.
Will the colour match the photos?
We photograph products in daylight and in the evening, and screens differ a little. If you want to be sure of a finish, message us and we will send a close-up.
How do gift vouchers work?
Buy a voucher in any amount from £10 to £1,000 and we email you a code. Enter it in your cart or at checkout and the value comes off what you owe. Anything left stays on the code for next time.
Want to know what the warranty covers?
The Warranty page explains what is covered and how a claim works.