Frequently asked questions

Yes. Every product has a discount applied and the price you see is the price you pay. There are no codes to find.

Email us as soon as you can. If it has not been dispatched, we will cancel it and refund you in full. Once it is on its way, you can still send it back under our returns policy.

We photograph products in daylight and in the evening, and screens differ a little. If you want to be sure of a finish, message us and we will send a close-up.

Buy a voucher in any amount from £10 to £1,000 and we email you a code. Enter it in your cart or at checkout and the value comes off what you owe. Anything left stays on the code for next time.

Pay by card, Apple Pay or Google Pay. Payment runs through Stripe's secure checkout, so there is nothing to set up beforehand.

No. Stripe handles the payment on its own secure checkout. We only receive confirmation that the payment went through, never your card number.

Yes. The discount code is applied first, then the voucher covers what is left, and you pay any difference at checkout.

We dispatch within one business day. Most orders arrive in 2-4 business days. Larger items such as shelving units show their own delivery date on the product page.

Free on orders over £75. Below that, delivery costs £4.95. Gift vouchers are emailed, so they have no delivery charge.

To addresses in the United Kingdom.

When your order ships we email you the tracking number and a link to your order page, where you can see every step. You can also use the Track an order page with your order number and email.

If you change your mind, send the item back unused and in its original packaging within 30 days of delivery and we will refund you in full. We email you a prepaid label.

Tell us as soon as you can, with a photo if possible. We arrange the return at our cost and either send a replacement or refund you in full, whichever you prefer.

Refunds go back to the card or wallet you paid with, usually within 5 to 10 business days of us receiving the item.

Every electrical product comes with a 24-month warranty. If a switch, cord or fitting fails and it is not caused by damage, we replace it.

Accidental damage, damage from using the wrong bulb or fitting, and wear from normal use such as scratches on a finish.

Use the contact form or email info@theporchtale.com with your order number and a short description, with a photo if you can. We reply within 2 hours with the next steps.

Within 2 hours, 8am to 8pm UK time, every day.

Yes. Tell us the room, the size and what you already have, and we will suggest pieces that work together. You can also read our buying guides.

It says on each product page what is in the box and how the light is powered. Where batteries are not included, the page says which ones to buy.